Terms and Conditions of Sale

1. Purpose

These terms govern the private transfer services offered by TransferDisneyland.com between the Paris airports or central Paris and Disneyland Paris.

2. Booking and confirmation

Your booking is confirmed by email or WhatsApp once we have received your quote request. No booking is final until we have confirmed it in writing.

3. Prices

Prices are fixed at the time of booking and include tolls, airport parking and standard luggage. Any undeclared additional luggage or passenger may be charged separately.

4. Payment

Payment is made in advance, by means of a secure payment link sent to the customer by email or WhatsApp once the request has been confirmed. A booking is only held firm once payment has been received.

5. Cancellation

• Cancellation more than 24 hours before departure: full refund, with no admin fee.
• Cancellation between 12 and 24 hours before departure: 50% of the amount paid is refunded.
• Cancellation less than 12 hours before departure, or no-show: no refund.

6. Waiting time and flight delays

Airport and train station arrivals. The customer provides their flight or train number in advance, when booking. Using this number, the driver tracks the flight or train in real time online until arrival. Passengers have one hour of free waiting time for pick-up, counted from the actual landing time of the aircraft or actual arrival time of the train, not the originally scheduled time. A delay therefore never incurs any additional charge, whatever its length.

Beyond this free hour, additional waiting time is charged from €50 per hour. The rate depends on the vehicle category and is communicated to the customer.

Pick-up at any other address. For any pick-up other than at an airport or train station (hotel, home, Disney parks...), passengers have 15 minutes of free waiting time from the agreed pick-up time. Beyond that, a supplement applies from €50 per hour, depending on the vehicle category.

7. Baby seats

Baby seats are provided free of charge on request at the time of booking. Parents remain responsible for correctly fitting the child seat.

8. Liability

TransferDisneyland.com holds professional public liability insurance. Our liability is limited to the amount of the service booked.

9. Governing law

These terms are governed by French law. In the event of a dispute, the competent courts will be those of the Paris jurisdiction.